Shipping and Delivery

Frequently Asked Questions

How do you keep my beef frozen in transit?

Every order ships in an insulated cooler packed with dry ice and sealed tight, so your beef arrives frozen solid. Don't be alarmed if the dry ice has partly or fully evaporated by the time it reaches you — that's normal, and it means it did its job.

When will my order arrive?

We ship every Monday via UPS Ground — early in the week on purpose, so your beef never sits thawing in a warehouse over a weekend. Orders placed by Sunday night go out the following Monday. Once yours is on its way, you'll get a UPS tracking number by email. From ship day, delivery takes 1–4 business days depending on how far you are from Fort Worth.

What does shipping cost?

Shipping is free on beef box orders over $200. For beef box orders under $200, a flat $15 covers the insulated cooler, dry ice, and UPS freight. You'll see your exact cost at checkout before you pay. (Bulk beef shipping is priced separately — see the Bulk Beef section below.)

Do you ship nationwide?

We ship to all 48 continental states. We're not able to ship to Alaska or Hawaii at this time.

Do I need to be home for delivery?

You don't need to be home to receive your order. Since it's frozen food, we just recommend getting your box into the freezer as soon as you can after it's delivered.

What if my order is delayed or doesn't arrive right?

Open and inspect your order as soon as it arrives and get it into the freezer. If anything isn't right — a delay, a warm box, anything at all — contact us right away at beef@fortworthcattleco.com. Every package is insured against shipping delays, and we'll make it right.

How long does it keep?

Vacuum-sealed and kept frozen, your beef stays at peak quality for up to 12 months.

Our Beef

Frequently Asked Questions

Is your beef grass-fed or grain-finished?

Both. Our cattle are grass-fed and grain-finished — raised on pasture for most of their lives, then grain-finished to build the marbling, flavor, and tenderness you expect from restaurant-quality beef.

Are there added hormones or antibiotics in your beef?

Every cut we sell is USDA-inspected and meets strict federal safety standards. We don't put a single blanket "no hormones, no antibiotics" label across all of our beef — we'd rather be straight with you than make a claim we can't stand behind for every animal. What we can promise is beef from ranchers we know by name, raised to the standard that puts it on the menus of some of DFW's best restaurants. Curious about a specifics? Email us and we'll tell you what we know.

What makes you different from grocery-store beef?

We partner directly with generational ranchers who've spent their lives mastering how to raise premium cattle. Instead of a long, anonymous supply chain, our beef goes straight from the ranch to your freezer — the same quality served in some of DFW's best restaurants, now yours at home.

Bulk Beef

Frequently Asked Questions

Can I buy in bulk?

Yes — quarters, halves, and wholes are the best value and the closest you can get to buying straight from the ranch. You can order a standard 1/4, 1/2 or whole directly on our website or contact us at beef@fortworthcattleco.com for full custom options.

How much does bulk shipping cost?

Bulk ships at a flat rate by share size: $100 for a quarter, $200 for a half, and $400 for a whole. It covers the extra coolers and dry ice it takes to keep that much beef frozen solid all the way to your door.

Orders

Frequently Asked Questions

What if I'm not happy with my beef?

We stand behind every cut we sell. If you're not happy with your beef, reach out at beef@fortworthcattleco.com and we'll make it right — simple as that.

How can I pay?

We accept all major credit cards and express checkout options like Shop Pay, Apple Pay, and Google Pay.

Can I change or cancel my order?

Need to make a change? Email us as soon as possible — once your order ships on Monday, we can't pull it back.